Refund Policy

1. Website purchases — 30-day money-back guarantee

Paid plans bought on saidoapp.com come with a 30-day money-back guarantee. No questions asked.

Email [email protected] within 30 days of your payment and we will refund it in full. You do not need to give a reason. Refunds go back to the original payment method and typically arrive within 5–10 business days.

Cancel from the billing portal linked in your payment receipt, or email [email protected] and we will do it for you. Cancelling stops future charges. You keep access until the end of the period you already paid for.

2. In-app purchases on iPhone

The Saido iPhone app is not yet available. When it launches, subscriptions bought inside it will be a separate channel: sold and billed by Apple through the App Store, with Apple deciding on refunds for them. We never see your card details.

3. Trials on iPhone

Any trial the iPhone app offers at launch will be shown by Apple at purchase and governed by Apple’s terms.

4. How to request a refund from Apple

1. Open reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Choose the Saido purchase.
4. Select “Request a refund” and pick a reason.

Apple decides on refund requests, typically within 48 hours.

5. EU/UK consumers

A 14-day right of withdrawal applies to App Store purchases per Apple’s terms. For purchases made on saidoapp.com, this right applies in addition to the 30-day guarantee in §1 — never instead of it.

6. Cancelling an iPhone subscription

Once the app is available: Settings → [your name] → Subscriptions → Saido → Cancel. Access continues until the current period ends.

7. If you need help

Email [email protected]. For a website purchase we refund it ourselves, as described in §1. For an App Store purchase, send your Apple order ID and we’ll help resolve access or billing issues within 2 business days.